Support
How can we help?
Talk to the people who build Sign Work Pro. Chat with us, send an email or give us a call, and we’ll help you get your documents signed.
Contact us
Get in touch.
Live chat
Start a chat and we’ll reply right here. If we’re away, we’ll pick it up by email.
Send us the details, with the document name and a screenshot if you can, from the email address on your account.
Prefer a form? Send us a message and we’ll email you back.
Self-service
Quick fixes.
- Reset your password for your team or client portal account.
- Sign in to resend a document, remind a signer or download a signed copy.
- See how it works, including the audit trail and Certificate of Completion.
- Read the product FAQs or see what’s new.
- Delete your account, and what happens to signed records.
Questions
Common support questions
I forgot my password. How do I get back in?
Use “Forgot password” on the sign-in page and we will email you a link to choose a new one. It works for team members and for clients who use the document portal.
I can’t receive my sign-in code.
If you have changed phones or lost access to two-step verification, your organisation’s administrator can reset it under Account → Users on the website. If you are the administrator, contact us and we will confirm it’s you and reset it.
My client didn’t get the signing link.
Open the document and resend it, or send a reminder to that signer. Ask your client to check their junk folder, or send the link by text or WhatsApp instead of email.
Where do my clients find their signed documents?
Completed documents are kept in the client document portal and the Sign Work Pro app. There is no charge for clients to view them.
How do I cancel or change my plan?
Account administrators can change the plan or cancel under Account → Billing on the website. There is no long-term contract.
How do I delete my account?
You can delete it in the app or by email. What is deleted, and which signed records are kept, is set out on the Delete your account page.